This Privacy Policy describes how Haven + West (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

INFORMATION WE COLLECT

When you visit our site, we may collect certain information automatically, including:

• your web browser
• IP address
• time zone
• device information
• cookies and browsing behavior
• pages or products viewed
• referral websites or ads clicked

When you make a purchase or attempt to make a purchase, we may collect:

• your name
• billing address
• shipping address
• payment information
• email address
• phone number

If you choose to sign up for email or SMS marketing, we may also collect your communication preferences and engagement activity.

HOW WE USE YOUR INFORMATION

We use your information to:

• process and fulfill orders
• provide shipping and order updates
• communicate with you
• provide customer support
• improve our website and customer experience
• personalize advertising and marketing
• send promotional emails and SMS messages
• detect fraud or security risks
• comply with legal obligations

EMAIL & SMS MARKETING

By subscribing to our email or SMS marketing, you agree to receive promotional communications from Haven + West.

Email marketing may include:

• new arrivals
• promotions
• product launches
• styling inspiration
• store updates

SMS marketing may include:

• promotional offers
• launch announcements
• cart reminders
• order updates

Consent to receive marketing messages is not a condition of purchase.

You may unsubscribe from email marketing at any time by clicking the “unsubscribe” link included in our emails.

You may opt out of SMS marketing at any time by replying STOP to any message.

Message and data rates may apply.

THIRD-PARTY SERVICES

We use trusted third-party services to operate our business and improve your shopping experience, including:

• Shopify
• Klaviyo
• Meta/Facebook Advertising
• Instagram
• Shopify Analytics
• Google Analytics
• SMS marketing providers

These third parties may collect, process, or store information in accordance with their own privacy policies.

COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to:

• improve website functionality
• remember customer preferences
• analyze website traffic
• personalize advertising
• measure marketing performance

Cookies may also be used by third-party advertising platforms, including Meta and Google, to provide personalized advertisements based on your browsing activity.

You can manage cookie preferences through your browser settings.

BEHAVIORAL ADVERTISING

We may use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you.

You may opt out of targeted advertising through the following services:

• Meta/Facebook Ads Settings
• Google Ads Settings
• Your device or browser privacy controls

DATA RETENTION

We retain your information for our business records unless and until you request deletion, or as otherwise required by law.

YOUR RIGHTS

Depending on your location, you may have the right to:

• access your personal information
• correct inaccurate information
• request deletion of your information
• opt out of marketing communications
• request information about how your data is used

To make a request regarding your personal information, please contact us using the information below.

SECURITY

We take reasonable precautions and follow industry best practices to help protect your personal information.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory changes.

Changes will take effect immediately upon posting to this page.

CONTACT US

For questions about this Privacy Policy or your personal information, please contact us at:

shop@havenandwest.com